We offer free shipping all the time within the continental U.S. We offer this service, because we think you will love our dresses, and we want to get them to you as inexpensively as possible. To ensure secure delivery of your merchandise, Project Gravitas does not currently ship to P.O. boxes or APO/FPO boxes.
Our standard, free shipping should take 4-5 business days. For express shipping we offer a $30 overnight service. If your order is placed before 12pm ET on a weekday, we will ship it out that same day. If your order is placed after 12pm ET on a weekday, or if your order is placed on a weekend or holiday, we will ship it out the next business day.
Our return process is easy with our standard free shipping. You may return items purchased from Project Gravitas for up to 30 days from the shipping date. Items may be returned for credit for up to 90 days from the shipping date. Items must be unworn, in their original condition, with Return Tags - which come affixed to the label - still attached.
Your order will have arrived with a return form and a prepaid FedEx shipping label. Simply fill in the form and affix the prepaid FedEx label to the packing box. Then bring the package to the nearest FedEx store, or hand it to a FedEx driver. Please note that our prepaid labels are applicable only to shipments within the continental United States.
Please allow up to a week for your item to arrive back at our fulfillment center in New York, and then two to three weeks for your return to be inspected and processed once it has been received. You will receive a confirmation email from us when the refund processes. Please note: It may take up to two billing cycles for the credit to appear on your monthly credit card statement, as the time it takes for your bank to process the refund can vary greatly between cardholders, and unfortunately we are unable to influence this.